WOMEN’S COLLEGE HOSPITAL STRATEGY 2018 - 2022

Women’s College Hospital is now a leader in health for women, health equity and health system solutions – a hospital designed to keep people out of hospital. We are developing ground-breaking innovations that address the most pressing issues related to population health, patient experience and system costs. We advocate for health equity because we know that a healthy society requires a level playing field where everyone has access to timely, high quality, efficient and compassionate care.

In this next great era for Women’s College Hospital, we are building on an ambitious vision – to revolutionize healthcare for a healthier and more equitable world. We are achieving this bold objective as a unified organization, in partnership with our diverse communities – patients, family members, thought leaders, philanthropists, innovators and disruptors in government, community, academia and the private sector.

Our world-class Women’s College Research Institute (WCRI) is bringing a sex and gender lens into health research, so that the known gaps in diagnoses and clinical treatments for women can be fixed. Our researchers are uncovering breakthrough discoveries that are transforming knowledge and practice. Our Education department is training the health professionals of the future to work in ambulatory environments, where most healthcare is delivered and yet too little education takes place. And WCH Institute for Health System Solutions and Virtual Care (WIHV) is developing innovative approaches and virtual care solutions to improve critical issues such as wait times, variation in quality of care and the optimization of services.

We see a future of Healthcare Revolutionized – where we are setting a new pace for radical redesign in healthcare. Like our founders, we aim to shift the balance of power, to confront gender and social inequities that threaten people’s health, to bring virtual care into the mainstream and to reimagine how ambulatory healthcare services are delivered so we can provide substantial health system solutions and close the health gaps for all.

A culture of quality improvement and innovation

We lead initiatives that are bold and ground-breaking and continuously improve upon our current activities. We must actively promote quality improvement culture and capacities across the organization. Work has occurred over the past decade to create an exciting environment where change is embraced and excellence is the goal. Additional focus on innovation processes, rate of change, and comfort with failure will enable this strategy to succeed.

Appropriate data, technology and infrastructure

We improve and integrate new technology and take our use of data and evidence to the next level to drive nimble and agile decision making. Additional resources in this area will be required along with investment in our current technology services.

Resource growth, sustainability and philanthropy

We must achieve sustainable and efficient business models, operations and new sources of revenue and funding. For over a century, Women’s College Hospital has benefited from a generous community of donors. We recognize philanthropy as a fundamental enabler to our success in achieving our ambitious strategy as an academic health science centre.

Rigorous monitoring and fine-tuning of priorities and performance

Clear goals, priorities and actions have been developed and progress toward targets will be closely monitored. Leaders must conduct regular environmental scans and be agile and adaptive as environmental and political contexts change. Rigorous monitoring and fine-tuning of priorities will ensure that strategic objectives are met. Detailed action planning with programs and departments will occur annually across the organization to ensure a cascade of aligned efforts towards achieving the organizational vision.